Last Updated: August 10, 2026

hometafy stands behind the quality and purity of every refrigerant cylinder we distribute. This Warranty & Replacement Policy explains our commitments, the scope of the manufacturer's warranty, our hometafy Arrival Guarantee, what is not covered, and the step-by-step process for filing a claim if you receive a damaged or defective product. For returns of unopened cylinders for reasons other than defect, please refer to our Returns & Refunds Policy.

1. Manufacturer's Warranty

Every virgin refrigerant cylinder sold by hometafy is covered by the original manufacturer's warranty. As an authorised distributor for leading refrigerant manufacturers, we pass through the manufacturer's warranty covering the chemical purity, composition, and integrity of the gas within the sealed cylinder. Specific warranty terms vary by manufacturer — including Chemours, Honeywell, Arkema, Koura, and others — and are available upon request. Consistent with the FTC's warranty disclosure standards, the manufacturer's warranty covers defects in chemical composition, such as incorrect purity levels, moisture contamination, or the presence of non-condensable gases that render the refrigerant unfit for its intended use. Claims under the manufacturer's warranty are subject to the manufacturer's own claim procedures and timelines, which we will facilitate on your behalf.

2. hometafy Arrival Guarantee

In addition to the manufacturer's warranty, we offer our own unconditional Arrival Guarantee. We guarantee that every product will arrive at the shipping address you provided in the condition described at the time of purchase — specifically, in a factory-sealed cylinder with no damage, leaks, or defects. If your cylinder arrives with any of the following issues, we will provide a full replacement or complete refund at absolutely no expense to you:

  • A cracked, dented, or punctured cylinder body
  • A leaking valve or damaged valve assembly
  • A broken or missing factory tamper-evident seal
  • An incorrect refrigerant type or cylinder size that does not match your order
  • Visible signs of exterior damage from mishandling during transit

3. What Is Not Covered

This warranty and guarantee do not cover the following circumstances, which are the responsibility of the purchaser:

  • Improper handling or storage: Damage caused by dropping, improper stacking, exposure to extreme temperatures, or storing cylinders in non-compliant conditions after delivery.
  • Incorrect system use: Issues arising from using the refrigerant in HVAC equipment not designed or certified for that specific chemical compound.
  • Post-delivery damage: Damage to the cylinder valve, protective cap, or body that occurs after the package has been signed for at the delivery address.
  • Unauthorised modifications: Any alteration, repair, or modification made to the cylinder by any person other than the manufacturer or an authorised service provider.
  • Normal wear: Cosmetic scuffs, minor scratches, or other superficial wear that does not affect the structural integrity or usability of the cylinder.

4. Pre-Shipment Quality Verification

Before every cylinder is dispatched from our distribution centre, it undergoes a documented quality verification process. Our warehouse team inspects each cylinder for visible exterior damage, verifies that the factory tamper-evident seal is intact, confirms that the product label matches the order, and checks that the valve protective cap is securely in place. This process ensures that only cylinders meeting our quality standards leave our facility. While this inspection significantly reduces the risk of shipping errors or damaged product, we cannot control handling by third-party carriers after the cylinder leaves our custody.

5. Filing a Warranty or Replacement Claim

If you believe you have received a damaged or defective product, please follow this formal claim process. Acting promptly is essential — claims must be initiated within 48 hours of delivery.

  • Notify us immediately: Contact our support team at contact@hometafy.com or call +1 2567891238 within 48 hours of the delivery timestamp. Include your order number and a clear description of the issue.
  • Provide photographic evidence: Take clear, well-lit photographs of the following and attach them to your email: the overall package showing the shipping label, the cylinder showing the damaged area or defect, and a close-up of the cylinder valve and seal area.
  • Receive a claim number: Our team will review your documentation and issue a claim number. If the cylinder must be returned for inspection, we will also issue an RMA number with return shipping instructions.
  • Do not alter the cylinder: Do not attempt to repair, reseal, modify, or use a damaged cylinder. Doing so may void your warranty coverage.
  • Resolution: Once we receive and inspect the returned product (if applicable), we will ship a replacement via ground freight at no cost to you, or process a full refund to your original payment method within 5-7 business days. You choose which resolution you prefer.

6. Replacement Shipping

If a replacement is issued under this warranty, we will ship the replacement cylinder to you free of charge via standard ground freight. For special delivery arrangements, contact our support team.

7. Contact Information

To initiate a warranty claim or ask questions about this policy, please contact our warranty department:

Frequently Asked Questions

It covers cracked, dented, or punctured cylinders, leaking or damaged valves, a broken or missing factory seal, incorrect product, and visible transit damage — with a full replacement or refund at no cost to you.
Claims must be initiated within 48 hours of delivery. Contact contact@hometafy.com or +1 2567891238 with your order number and a description of the issue.
No. Damage that occurs after the package has been signed for — such as improper storage, mishandling, or unauthorised modification — is the purchaser's responsibility and is not covered.
Yes. Once your claim is approved and any required inspection is complete, you can choose either a free replacement shipped via ground freight or a full refund processed within 5-7 business days.