Last Updated: August 10, 2026

At hometafy ("Company," "we," "us," or "our"), we are committed to protecting the privacy and security of every HVAC professional, contractor, and business that visits hometafy.com or purchases our regulated refrigerant products. This Privacy Policy explains in comprehensive detail what information we collect, why we collect it, how we use it, with whom we share it, and the rights you have over it. Because we sell DOT-regulated pressurized materials that require federal verification, some of the data we collect is mandated by law and cannot be waived. Please read this policy carefully before placing an order.

1. Information We Collect

We collect two broad categories of information: data you actively provide to us during account registration and checkout, and data that is collected automatically when you browse our website.

1.1 Information You Provide Directly

  • Account and identity data: First and last name, business name, billing address, shipping address, email address, and telephone number.
  • Professional credentials: EPA Section 608 certification numbers and a digital image or scan of your certification card. Collection of this data is required by federal law for the lawful purchase of regulated refrigerants and is not optional.
  • Payment information: Credit card type, last four digits, expiration date, and billing details. Full primary account numbers (PANs) are handled exclusively by our PCI-DSS compliant payment processor and are never stored on our servers.
  • Order and preference data: Product selections, cylinder sizes, quantities, shipping method choices, and any correspondence with our customer support team.

1.2 Information Collected Automatically

  • Technical data: IP address, browser type and version, operating system, screen resolution, device type, and unique device identifiers.
  • Usage data: Pages viewed, time spent on each page, referring URLs, clickstream behaviour, and approximate geographic location derived from IP address.
  • Cookies and similar technologies: We use essential session cookies to maintain your shopping cart and authenticated login, as well as optional analytics cookies that help us understand aggregate traffic patterns and improve our site. You can control non-essential cookies through your browser settings.

2. How We Use Your Information

We process your information exclusively for the following specific, documented purposes:

  • To verify your EPA Section 608 certification before we lawfully fulfill any order containing regulated refrigerant.
  • To process payments and issue accurate receipts and invoices for your purchase.
  • To communicate order status updates, tracking information, delivery confirmations, and customer support responses.
  • To comply with EPA and DOT record-keeping obligations for the distribution of regulated pressurized materials.
  • To prevent fraud, unauthorized purchases, and attempted purchases of restricted products by unverified individuals.
  • To improve our website functionality, product assortment, and overall customer experience through analysis of aggregated usage data.
  • To send optional promotional emails about wholesale pricing, new stock arrivals, and product availability, only when you have explicitly opted in to receive marketing communications.

3. Legal Basis for Processing (GDPR and CCPA)

We process personal data under the following lawful bases: contract performance (to fulfill your order and our contractual obligations to you), legal obligation (EPA and DOT compliance mandates), legitimate interests (fraud prevention, site security, and network integrity), and consent (marketing emails and optional analytics). You may withdraw your marketing consent at any time using the unsubscribe link in any promotional email or by contacting contact@hometafy.com.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We share data only in the following strictly limited circumstances:

  • Service providers: Trusted third-party vendors who help us operate the website, process payments, or deliver orders — including authorized ground freight carriers and our payment gateway. All providers are contractually bound to protect your data and may use it only to fulfill our written instructions.
  • Legal compliance: When required by applicable law, subpoena, court order, or to protect the rights, property, or safety of hometafy, our customers, or the public. This includes mandatory EPA refrigerant transaction reporting under Section 608 of the Clean Air Act.
  • Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, provided the successor entity agrees to be bound by this Privacy Policy or a substantially equivalent set of commitments.

5. Data Retention and Deletion

We retain EPA certification records, order history, and transaction documentation for the period required by federal regulation, which may extend several years beyond your last purchase. Non-regulatory data such as marketing preferences and general correspondence is retained only as long as necessary to provide the service or as required by applicable law. When personal data is no longer needed for any permitted purpose, we delete it or render it irretrievable in accordance with our data retention schedule.

6. Data Security Measures

We protect your information with industry-standard safeguards appropriate to the sensitivity of regulated-purchase data. These measures include SSL/TLS encryption of all data transmitted between your browser and our servers, PCI-DSS compliant payment card handling (full card numbers never touch our infrastructure), restricted internal access controls on a need-to-know basis, and periodic security reviews. No method of transmission or electronic storage is completely infallible, but we apply all reasonable and appropriate technical and organisational measures to mitigate risk.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, deletion of, or restriction of processing of your personal information, as well as the right to data portability. California residents have specific rights under the California Consumer Privacy Act (CCPA), and residents of the European Union or the United Kingdom have rights under the General Data Protection Regulation (GDPR). To exercise any of these rights, please email contact@hometafy.com with a detailed description of your request. We will verify your identity and respond within the timeframe required by applicable law, ordinarily 30 days.

8. Cookies Policy

Our website uses essential cookies that are strictly necessary for the operation of the site — for example, to keep your shopping cart active across page loads and to maintain your authenticated session during checkout. We also use optional analytics cookies to collect aggregated data about how visitors use the site, which helps us improve performance and usability. You may disable non-essential cookies through your browser settings without losing access to core purchasing functionality. We do not sell cookie-derived data to any third-party advertising platform.

9. Children's Privacy

Our website and the products sold on it are intended exclusively for licensed HVAC professionals and business entities. We do not knowingly collect any personal information from individuals under the age of 18, and we do not sell regulated refrigerants to unverified minor individuals.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be prominently posted on this page, and your continued use of the website after such changes constitutes your acknowledgement of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:

12. Glossary of Key Terms

  • EPA Section 608: The Clean Air Act provision that requires certification to purchase, handle, or dispose of regulated refrigerants in the United States.
  • PCI-DSS: Payment Card Industry Data Security Standard — the security framework that governs the safe handling of credit and debit card information.
  • DOT-regulated pressurized materials: Refrigerant gases and cylinders that are subject to Department of Transportation shipping and labelling regulations.
  • CCPA: California Consumer Privacy Act — California legislation that grants residents specific rights over their personal information.

Frequently Asked Questions

We collect identity and contact details, EPA Section 608 certification data, limited payment details, order history, and technical/usage data such as your IP address and browsing behavior on the site.
No. We do not sell, trade, or rent your personal information for third-party marketing purposes. We only share data with service providers, for legal compliance, or in a business transfer.
EPA certification records, order history, and transaction documentation are retained for the period required by federal regulation, which may extend several years beyond your last purchase.
Yes, subject to your jurisdiction's rights (such as CCPA or GDPR) and our legal retention obligations. Email contact@hometafy.com with your request and we'll respond within the required timeframe, ordinarily 30 days.
Yes. We use essential cookies to run your cart and login session, plus optional analytics cookies you can disable through your browser settings without affecting your ability to purchase.
No. Our site and products are intended exclusively for licensed HVAC professionals and business entities. We do not knowingly collect data from individuals under 18.