Last Updated: August 10, 2026

At hometafy, we are committed to your complete satisfaction with every refrigerant purchase. However, because our products are DOT-regulated pressurized materials, federal law places strict limits on what can be returned. This Returns & Refunds Policy explains the exact conditions, time limits, procedures, and costs that apply when you need to return a product purchased from hometafy.com. Please read this policy carefully before initiating a return.

1. The 90-Day Return Window

You may return unopened, factory-sealed refrigerant cylinders in their original, undamaged packaging within 90 calendar days of the delivery date for a full refund of the product purchase price. The 90-day window begins on the date that the carrier records the package as delivered. Returns initiated after the 90-day window has expired will not be accepted.

2. Condition Requirements — Regulated Material Restriction

We cannot accept returns on opened, used, punctured, or damaged cylinders for any reason. Under strict Environmental Protection Agency (EPA) and Department of Transportation (DOT) regulations governing pressurized materials, once a cylinder's factory seal has been broken or the valve has been accessed, the product cannot be legally resold or returned to our active inventory. Any attempt to return an opened or damaged cylinder will be refused at our receiving warehouse, and the shipment will be returned to you at your own expense.

3. Return Arrangements and Responsibility

Understanding the return process is essential before you initiate a return:

  • Customer-funded returns: For returns not due to our error (e.g., ordered the wrong refrigerant type, changed your mind, no longer need the product), you are responsible for arranging return transport to our warehouse.
  • hometafy-covered returns: If the return is due to our error — such as we shipped the incorrect refrigerant type, the wrong cylinder size, or a product that arrived damaged or leaking — we will arrange a free replacement or full refund at no expense to you.

4. Damaged, Leaking, or Incorrect Items

If your cylinder arrives damaged, appears to be leaking, or if we shipped the incorrect product, please follow these steps:

  • Do not use or open the cylinder. A damaged cylinder or incorrect refrigerant must not be connected to any HVAC system.
  • Contact us immediately at contact@hometafy.com or call +1 2567891238. Prompt notification within 48 hours of delivery is required to ensure full resolution.
  • Take clear photographs of the damage, the shipping label, and the cylinder valve area. This documentation helps us file a claim with the carrier.
  • We will resolve it. We will arrange for a full replacement or a complete refund at absolutely no expense to you.

5. Step-by-Step Return Process (RMA)

All returns must follow our formal Return Merchandise Authorisation (RMA) process. Returns shipped without a valid RMA number will be automatically refused upon arrival at our warehouse. Here is how the process works:

  • Initiate contact: Send an email to contact@hometafy.com with your Order Number and a brief explanation of the reason for the return.
  • Receive your RMA number: Our customer support team will review your request. If it qualifies under this policy, we will issue a unique RMA number and provide specific instructions for packaging and shipping.
  • Package securely: Place the unopened, factory-sealed cylinder inside its original box with all protective caps, padding, and inserts intact. If the original box is not available, you must use a DOT-compliant shipping container that prevents movement and protects the cylinder valve during transit.
  • Ship the package: Affix the RMA label provided by our team to the outside of the package. Ship the package via an authorised ground freight carrier that is licensed to transport regulated pressurized materials. Retain the shipping receipt and tracking number for your records.
  • Receive your refund: Once our warehouse receives and inspects the returned unopened cylinder, we will process your refund within 5-7 business days.

6. Refund Processing Timeline

Refunds are processed only after the returned cylinder has been received at our warehouse and physically inspected to confirm it meets the condition requirements. Once the inspection is passed and the refund is initiated:

  • Refunds are credited to the original payment method used at the time of purchase.
  • Processing takes 5 to 7 business days from the date of inspection.
  • After processing, please allow an additional 3-5 business days for the funds to appear on your bank or credit card statement, depending on your financial institution's processing times.

7. Glossary of Terms

  • RMA (Return Merchandise Authorisation): A unique identification number issued by our support team that must accompany every return shipment. Returns without a valid RMA are refused.
  • Factory-sealed: A cylinder whose original manufacturer tamper-evident seal and valve cap are completely intact, indicating the product has not been opened, accessed, or used.
  • DOT-compliant packaging: Shipping materials that meet Department of Transportation requirements for transporting regulated pressurized materials, including proper labelling, cushioning, and closure.

8. Contact Information

For any questions regarding returns, refunds, or the RMA process, please contact our returns department:

Frequently Asked Questions

No. Under EPA and DOT regulations, once a cylinder's factory seal or valve has been accessed, it cannot be legally resold or accepted back into our inventory, regardless of the reason.
Yes. All returns must go through our formal RMA process. Returns shipped without a valid RMA number will be automatically refused at our warehouse.
Do not use or open it. Contact us within 48 hours at contact@hometafy.com or +1 2567891238 with photos of the damage. We'll arrange a free replacement or full refund at no cost to you.
Once your returned cylinder is received and inspected, refunds are processed within 5-7 business days, plus an additional 3-5 business days for the funds to appear on your statement.